Apple User Support Request Uncategorized Mobile Device Support To begin the support process, please complete the form below. Please ensure the fields are filled in correctly. Failure to complete the form correctly may delay your support request. CommentsThis field is for validation purposes and should be left unchanged.Name* First Last Email* Phone*Cost Center/SAP#*Country*Select your Country...United States of AmericaCanadaCanada SectorSelect your Sector...CanteenCompassOne HealthcareRestaurant AsscociatesUSA Sector*Select your Sector...Bon AppetitCanteenCanteenOneChartwellsCrothallEurestEurest ServicesFLIKFoodBuyHTSLevyMorrison Community LivingMorrison HealthcareRestaurant AssociatesSSCTouchPointUnidineWolfgang PuckDevice Type*Select your device type...iPadiPodSamsung TabletZebra HandheldDevice Serial Number*This can be located by going to settings>general>about or the back of your iPad. If it is in a case you will need to remove it. The serial number is mostly letters and is 12-15 characters long.Is your issue App related?* Yes No What App are you having an issue with?*Select your App...AcuityOrderMaestro / MyOrdersHubOrigami Mobile FormsBamco Digital SignageOther - Not ListedWasteNot 2.0Zebra - DEX issuesZebra - OneCup, OneVend, OneMarket, OneWarehouse, OneUtilityZebra - Other ApplicationHub IssuesSelect your issueHub is MissingCannot Login to HubThird Choice May we suggest watching this short video tutorial for Hub, prior to submitting this support request: WasteNot 2.0 Issue*Select your issue...Tablet SetupTablet Wi-Fi ConnectivityApp is missingApp is crashingComplex SetupData Sync IssuesPIN needed for setupOther Internal App issue - Not Listed For WasteNot 2.0 program support (i.e. support not related to the hardware/tablet itself) contact the: Product Technical Support Desk Click here to explore common support needs. For Digital Signage program support (i.e. support not related to the hardware/tablet itself) contact the: Product Technical Support Desk To have new content added or existing content adjusted, contact the Marketing Help Desk: Marketing Help Desk Origami Mobile Forms Issue*Select your issueApp is missingApp is crashingCannot Login (Do not know Account Name/6-Digit Code)Missing FormsForms stuck submittingOther Internal App issue - Not ListedORIGAMI SUPPORT RECOMMENDED For Internal Origami Mobile Forms issues, we recommend you reach out to your Sectors Regional Safety Champion to better assist you. Click here for the a list of Regional Safety Champion by Sector: "RSC List" Click here for the Eurest Origami Forms Tutorial Click here for the Morrison Healthcare Origami Forms Tutorial Acuity Issue*Select your issueApp is MissingApp is crashingCannot LoginMissing Forms/Test Trays/Etc.Acuity ResultsOther Internal Acuity issue, Not ListedACUITY SUPPORT RECOMMENDED For Internal Acuity issues we recommend you reach out to the Acuity Support to better assist you. They can be reached at the following: Phone: 877-503-7584 Email: [email protected] You can also check out this "Acuity Connect Quick Tips & Best Practices" document for possible solutions. OrderMaestro Issue*Select your issueApp is MissingApp is crashingCannot LoginMissing InventoryShopping list not sync'ingOther Internal OrderMaestro issue, Not Listed OrderMaestro Support Recommended For Internal OrderMaestro issues we recommend you place a ticket with the OrderMaestro team to better assist you. Follow the steps below to submit a ticket via the Self-Help Portal: Login to Self-Help Portal Scroll down to Software/Application (A-L) – In Unit Application Support Fill out the form and select ‘MyOrders’ for OrderMaestro related issues. Please see the OrderMaestro User Guide The company code is ' COMPASS ' If you need assistance with logging-in or using the OrderMaestro app, please see the guide linked below. OrderMaestro User Guide If you still cannot login, or the guide does not answer your question, please submit a ticket via the Self-Help portal using the steps below: Login to Self-Help Portal Scroll down to Software/Application (A-L) – In Unit Application Support Fill out the form and select ‘MyOrders’ for OrderMaestro related issues. Zebra - Hardware Issue*Select your issue...Battery/Charging IssueBoot Loop - Stuck on Zebra ScreenCamera Not WorkingCracked/Broken ScreenScanner Not WorkingWill Not Power OnPlease select your current hardware issue on your Zebra device The Compass EMM Team is unable to provide mobile application support for Canteen apps. The VIS Team is properly setup to assist you with these application issues. For Zebra Application support (i.e. support not related to the hardware/tablet itself) please contact Canteen Support at (888) 295-7206 Opt 3 or submit a ticket through the Canteen Support Portal For Zebra Hardware Repair (i.e. support related to the hardware itself) please download and complete the Zebra Repair Form.PDF for EACH handheld that needs to be shipped and repaired. Multiple serial numbers on a single Zebra Repair Form will not be accepted! Please ensure all Zebra Repair Shipments go to: Compass EMM - ZEBRA REPAIR 2300 Yorkmont Road Suite 150 ATTN: Compass EMM - ZEBRA REPAIR Charlotte, NC 28217 704-328-6745 Zebra - Handheld - Hardware Repair Consent* I agree to the Zebra Hardware Repair policy.I will print out and complete a separate "Zebra Repair Form" for each Zebra handheld I will be shipping to the Compass Enterprise Mobility Management (EMM) Team. Failure to do so will result in devices not being addressed for repair and returned back to you at your branches expense. Zebra - Handheld - Hardware Repair Return Address* Street Address Address Line 2 City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Description of Issue*CAPTCHA
