Pre-Replacement | MyComputer Help Center

Overview

The refresh process changed significantly last year. You will be provided with a new computer and some instructional materials to help guide you through the refresh process. Please continue to use your current computer until your refresh device is fully functional.

The refresh process can be broken down into 4 sections:

1. The refresh survey – The initial survey sent to everyone with a Compass computer nearing its lease end date.

2. Satisfaction survey – You will receive an initial email from your assigned refresh technician.

- - Setup guides and return instructions or shipping labels will be provided at this time.
  - Please reach out to your refresh technician if you experience any issues with your refresh.

3. Refresh week – At some point during the week of your requested refresh date, your refresh computer will be delivered via UPS.

- - You should receive delivery updates via email.
  - Please note that an adult must be available to sign for the delivery.

4. Return window – You will have 10 business days after the arrival of your refresh computer to complete setup and return your old, end-of-lease computer.

- - Your refresh technician will be available to assist you with any issues you experience with your refresh.
  - Please schedule some time during this return window to complete the setup of your refresh computer.

OneDrive

OneDrive is a cloud-based software solution that offers secure data storage for all Compass employees. OneDrive will sync all data and changes in your Desktop, Documents, and Pictures folders across both devices.

To verify which files have been synced, log into your OneDrive live account using your Compass email and select ‘My Files’.

OneDrive handling sync errors

After OneDrive has been set up, you should occasionally check for possible errors.

Export Bookmarks

Microsoft Edge is the only Compass supported browser that automatically backs up your bookmarks. If you have bookmarks you would like to transfer to your new computer, please view the guides below to learn how to export bookmark files.

Google Chrome	Mozilla Firefox

Open Google Chrome. Press the following keys simultaneously: (Ctrl + Shift + O). Select the second ellipses (three vertical dots) in the top right. It should display “Organize” when you hover over it with your cursor. Select “Export Bookmarks” from the dropdown. Within the File Explorer window, select a folder within your Desktop, Documents, or Pictures folders to save the HTML file. Select “Save” from the bottom right of the File Explorer Window.	Right-click on the toolbar (under the URL bar). Select “Manage Bookmarks”. Select “Bookmarks Toolbar” on the left side of the Library window. Select “Import and Backup” at the top of the window. From the dropdown, select “Export Bookmarks to HTML”. Within the File Explorer window, select a folder within your Desktop, Documents, or Pictures folders to save the HTML file. Select “Save” from the bottom right of the File Explorer Window.

Other

Please contact your assigned refresh technician if you experience any issues with the refresh process. There is no need to delete any data from your old computer prior to its return. All Compass assets have encrypted drives that are wiped upon receival at the leasing company.

Overview

OneDrive

OneDrive handling sync errors

Export Bookmarks

Other

Need extra assistance?