Overview

Please follow the steps listed below to complete the setup of your new refresh computer.

- Connect the PC to its charger.
- Power on new PC.
- Connect to the internet.
- At the Welcome to CPGPLC screen, sign in using your Compass email.

- - Ex) [email protected]

- Wait for the machine to reboot several times.
- When the Other User screen appears, sign in using your compass email.
- Lock the PC (CTRL + ALT + Delete > ‘Lock’) and let it rest for 24 hours to install updates and patches.

Please do not proceed in this guide before completing the steps listed above.

Zscaler

Zscaler is an endpoint-based firewall that must be enabled to allow for the refresh process to proceed.

Zscaler should be installed automatically 20 minutes – 2 hours after your first sign-in. Sometimes, this service must be enabled manually. To quickly verify if you need to enable Zscaler, select the task tray icon (^) on your taskbar in the bottom right corner of your main display. If the selected icon looks like the one pictured below, no further action is needed.

If this icon pictured above is gray, please follow the video or written steps below to sign in.

Import Bookmarks

Microsoft Edge is the only Compass-supported browser that automatically backs up your bookmarks. If you have bookmarks you would like to transfer to your new computer, please follow the links below to learn how to import the previously exported bookmark file.

Google Chrome	Mozilla Firefox

Open Google Chrome Select the ellipses (three vertical dots) in the top right. From this dropdown, select “Bookmarks and lists”. Select “Import bookmarks and settings”. Within the Import popup, click the dropdown and select “Bookmarks HTML file”. Within the File Explorer window, navigate to the OneDrive synced location where you previously saved your exported bookmarks. Select the bookmarks HTML file. Select the “Open” option from the bottom right corner of the File Explorer window. Select Done.	Open Mozilla Firefox. Select the hamburger button (3 vertical lines) in the top right (under the X). Select “Bookmarks”. Select “Manage Bookmarks” at the bottom of the dropdown. Select “Import and Backup” from the top of the Library window. Select the “Import from HTML…” option. Within the File Explorer window, navigate to the OneDrive synced location where you previously saved your exported bookmarks. Select the bookmarks HTML file. Select the “Open” option from the bottom right corner of the File Explorer window. Select the ( > ) icon to the left of the “All Bookmarks” option within the Library window to expand the “All Bookmarks” dropdown. If All Bookmarks is already expanded and shows up as a ( v ), no action is needed here. Double click “Bookmarks Menu”. Double click into the “Bookmarks Toolbar”. Select the bookmarks you would like to add to your toolbar and drag them over to the “Bookmarks Toolbar” folder on the left. (It has a star on it)

Installing missing software

Please install any Compass-supported software by following the guide below.

3. To request the installation of Acrobat DC Pro, MS Project Pro, MS Visio Pro, or VMware workstation player, please complete a software request form by following this link, searching for ‘Software’, and selecting the option pictured below:

2. If the non-supported software you need requires a license, please contact [email protected].

3. For all other free, non-supported applications, please contact the Compass Technology Center at 1-888-295-7206, option 2.

Other

Please contact your assigned refresh technician if you experience any issues with the refresh process. There is no need to delete any data from your old computer prior to its return. All Compass assets have encrypted drives that are wiped upon receival at the leasing company.

Printers – If you need assistance with printer installations please contact the Compass Technology Center @ 1-888-295-7206, option 2.

Ask the Web Genie

Submit a question

Refresh FAQ

Overview

Zscaler

Import Bookmarks

Installing missing software

Other

Need extra assistance?